Victory Softphone

Victory Softphone is the telephony companion for Victory CRM (victory.clearbridge.com.au). It moves the Twilio Voice SDK into a persistent Chrome background process, ensuring 100% reliable call ringing regardless of which tab is active.

Key features:
• Incoming calls ring reliably even when Chrome is minimised or CRM tabs are in the background
• Answer, reject, hold, transfer, and manage calls from any CRM tab
• Custom ringtones per phone number, bundled for instant playback
• Automatic token refresh — stays connected all day
• Audio device selection (speaker, microphone, ringtone output)
• Seamless fallback — CRM works normally without the extension installed

This is an internal tool for Clear Bridge Group staff. It requires an active Victory CRM account with a Twilio phone number assigned.

The extension does not collect, transmit, or store any personal data. All call data is processed through the existing Victory CRM infrastructure.