Superops Sidekick

SuperOps Sidekick - AI Powered Assistant

Superops Sidekick is an intelligent Chrome extension built for agents using SuperOps. It sits quietly in your browser's
side panel and activates the moment you open a ticket delivering instant AI-generated summaries, real-time sentiment analysis, and
ready-to-send reply drafts, all without leaving your workflow.

KEY FEATURES

Instant Ticket Summaries
Open any SuperOps ticket and get a concise, AI-generated summary in seconds. No more reading through lengthy conversation threads understand the full context at a glance.

Sentiment Analysis
Instantly know how your customer is feeling. Sidekick analyzes the ticket content and assigns a sentiment rating from Very Positive
to Very Negative, helping you prioritize and personalize your response.

Smart Category Detection
Each ticket is automatically categorized as an Issue, Question, Request, or Feedback so you can triage faster and route smarter.

AI-Drafted Replies
Get a professionally written reply suggestion tailored to the ticket content. Review it, edit if needed, and copy it directly to
your clipboard with one click.

Multi-Language Translation
Serving a global customer base? Translate both summaries and replies into 8+ languages including English, Spanish, French, German,
Chinese, Japanese, Hindi, and Arabic.

Side Panel Experience
Sidekick lives in Chrome's native side panel always visible alongside your ticket, never blocking your workspace. It opens
automatically on helpdesk pages or with a single click on the extension icon.

HOW IT WORKS

1. Install the extension and sign in with your email and SuperOps domain
2. Enter your SuperOps API key during setup (one-time)
3. Navigate to any ticket in SuperOps
4. The side panel opens automatically with a full AI analysis
5. Copy the summary or reply, translate if needed, and respond faster than ever