Servicelayer

ServiceLayer adds a shared inbox layer to Gmail for customer-facing teams — without asking you to leave your inbox or adopt another tool.

── WHAT IT DOES ──────────────────────────────

• Shared queue with live presence
See who's viewing or typing in any thread right now. Ownership handoff is explicit — no duplicate replies, no dropped threads.

• In-Gmail dashboard
Open the ServiceLayer panel to see your full queue at a glance: unread, needs triage, at-risk, overdue, new, in-progress, waiting, and solved today — updated every few minutes without leaving Gmail.

• Organisation profiles
Group contacts by company domain. Add a name, website, and notes. Every teammate sees the full company relationship before they reply.

• Full email history
Every thread shows all past emails from that sender — or from their whole company if an Organisation is defined. One click to jump to any prior conversation.

• Private thread notes
Leave internal notes that stay with the conversation, visible only to your team. Never sent to the customer.

• SLA risk visibility
Track risk windows, aging, and ownership movement. Get early warning before response breaches happen.

• Per-thread links
Attach a CRM record, helpdesk ticket, or any external URL to a thread so the whole team can find it.

── WHO IT'S FOR ──────────────────────────────

Teams using Google Workspace who run one or more customer-facing inboxes and want queue discipline, SLA control, and company context - without migrating away from Gmail.

── PRICING ───────────────────────────────────

Free — 1 mailbox, up to 5 users, no time limit.
Pro — $10/user/mo. Up to 10 mailboxes, min 5 users. 14-day free trial.
Enterprise — $20/user/mo. Unlimited mailboxes, min 15 users.