Ringcentral Contact Cente
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Makes voice communication seamless with your team by sending and receiving calls directly from your browser, allowing agents to establish WebRTC connections and manage their state in real-time. Ideal for contact center teams, this extension enables high-quality voice experiences that benefit both customers and agents. By integrating RingCentral Contact Center Voice into your workflow, you can streamline communication and enhance customer satisfaction.
Overview
RingCentral Contact Center Voice enables voice calling directly inside the CXone Agent interface using the RingCentral voice platform – no desk phone or separate softphone required.
Key features:
* Make and receive calls in CXone Agent using WebRTC directly in the Chrome browser
* View agent state in real time
* Configure automatic or manual call acceptance
* Simple browser-based setup with seamless integration with RingCentral voice services
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