Overview
Empower customer service agents with enhanced productivity and personalized customer interactions through the Genesys–HubSpot Smart CTI Connector from NovelVox.
Eliminate the need for agents to manually search for customer details during live calls. This connector seamlessly integrates the Genesys Embeddable Framework with HubSpot CRM, giving agents real-time caller information and full call controls inside a single unified interface.
Agents can answer calls, manage telephony functions, view caller details instantly, and handle multi-match or new contact creation—all without leaving HubSpot, ensuring faster and more consistent customer experiences.
Key Features:
- Embedded call controls & agent states
- Screen pop for single, multi-match, or new contact
- Integrated call disposition, wrap-up, and notes
- Click-to-dial from HubSpot
- Automated call logging to CRM records
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