Freshchat Helper Pro

Stop juggling browser tabs, sticky notes and alarms. This extension drops a clean sidebar into Freshchat that holds every tool support agents reach for daily — right next to the conversation, one click away.

⏰ NEVER MISS A BREAK
- Live countdown rings for lunch and logout
- Pulsing red alert when your deadline is under 5 minutes
- Snooze 5 minutes, save or stop with one tap
- Optional "prepare to log out" pre-alarm

🌍 BUILT-IN TRANSLATOR
- Auto-detects the customer's language
- Translates instantly inside Freshchat — no copy-pasting to Google Translate
- Side-by-side preview before you paste your reply
- Translation history one click away

📝 NOTES FOR EVERY CHAT
- A scratchpad that auto-saves per conversation
- Pin reminders that follow you across all chats
- Copy, clear or reload notes in a single click
- Notes panel also works on Freshdesk

⏱ TIMERS ON DEMAND
- 2, 5 and 10 minute presets for follow-ups, ETAs and waits
- Audible alert the second the timer expires
- Stop timer or sound without leaving the conversation

🔔 SMART AUDIO ALERTS
- Custom sound when a new customer message arrives
- SLA-breach alerts you can mute on demand
- Client routing alerts for German, French and Arabic
- Master volume, mute and sound-test in one menu

💬 QUICK REPLIES
- Save your most-used canned responses
- Insert them into the reply box with one click

📊 SESSION STATS
- See how many conversations you've handled
- Track responses, SLA warnings caught and more

✨ POLISHED INTERFACE
- Light and dark mode
- Animated progress rings and smooth transitions
- Crisp SVG icons that look sharp on any display
- Glassmorphism panel design

WORKS WITH
- Freshchat — full sidebar with every feature
- Freshdesk — Notes panel for case-by-case context