Echoassist — Ai Call Coac

EchoAssist is the first real-time AI coaching platform built specifically for customer service representatives — not for managers, not for analysts. For the rep on the call floor doing the hardest work.

WHAT ECHOASSIST DOES DURING EVERY CALL:

🎯 LIVE QA SCORECARD
Tracks every required call element in real time — greeting, identity verification, disclosures, closing script. Each item checks off automatically as you complete it. Your compliance score updates live so you never miss a required step again.

💬 SMART AI SUGGESTIONS
Claude AI analyzes your full call every 15 seconds and suggests exactly what to say next based on what the caller just said. Context-aware — never repeats verified information, never asks for the same thing twice. Detects churn risk and suggests retention responses automatically.

🛡️ AGENT ARMOR
Monitors your cognitive load in real time. Detects hostile callers, call fatigue, and burnout signals. When things get hard, EchoAssist has your back — recovery prompts, breathing exercises, and micro-resets between calls so you can keep performing.

📣 SMART NUDGES
Supervisors can send real-time coaching tips directly to your screen during a live call — without interrupting the conversation. No walkovers. No headset interruptions. Just a quiet nudge when you need it.

🏆 GAMIFICATION
Your performance turns into levels and streaks. Track your rep score after every call, level up from Rookie to Legend, and celebrate clean call streaks. CSR work is hard — EchoAssist makes the wins visible.

📊 SUPERVISOR DASHBOARD
Live floor view at echopulse.co/supervisor. See every agent's status, QA score, load level, and call history in real time. Send Smart Nudges. Monitor burnout hotspots before they become turnover.

📋 ONE-CLICK CRM COPY
Every call ends with a complete AI-generated summary — reason for call, outcome, next steps, compliance flags, rep score. One click copies everything formatted for your CRM.

WHO ECHOASSIST IS FOR:
→ Solar sales teams
→ BPO call centers with 10-500 reps
→ Insurance and healthcare CSR teams
→ Any team where script adherence and QA compliance matter

WHAT MAKES US DIFFERENT:
Gong tells you what went wrong after the call.
Balto tells reps what to say from a fixed script.
EchoAssist thinks with you in real time — and makes sure you're still standing at call 40.

No IT setup required. No enterprise contract. No training needed.
60 seconds to install. Works in any browser-based softphone.